If you have any questions about your reservation that aren’t answered below, please contact the coordinator.
All shuttle reservations are non-refundable and non-transferable. When making a reservation, you are reserving a spot for yourself and your guests, which limits available seats for others. Late or no-show reservations will not be refunded.
Less than 72 hours notice = no refund will be issued.
72+ hours prior to trip = 50% of amount collected will be refunded.
Please Be on Time
Times listed on the schedule page and on your confirmation email are the departure times from each location. Please arrive 10 minutes early in order to keep the shuttle on schedule. If you are late and miss your shuttle, we cannot promise you a seat on another run.
If you are running late, you may try to reach us at 530-303-2404 to see if you can get on at a different stop. We will do our best to help you out however, if we cannot get you on at a different stop or a different run, the Cancellation Policy above applies. If you have any questions or concerns about this policy, please contact us.
If you are requesting a drop-off at either Henningsen Lotus Park or Marshall Gold Discovery Park you are responsible to pay the booth attendant your put-in fees. If you have questions about this please contact the coordinator at 530-303-2404 or email.
On the Shuttle
Dogs in the Shuttle Van
Please remember we love dogs, but not everyone else does. The policy that we have in place for dogs riding the shuttle is to help keep all our riders safe. If you are bringing a dog with you, and you are booking a reservation you must tell us before your shuttle run or you will be turned away and no refund will be given. Your dog may ride the shuttle if they are in a small carrier and they must be held in the lap of an adult. They may not be free roaming. They may not sit on the seats or block any aisle. We will go over the policy with you and determine if your dog will be able to ride the shuttle. These policies are in place to protect both the riders & the shuttle service. Please let us know if you have any questions or concerns.
Food & Drink in the Shuttle Van
After a long day on the water we understand you may want to snack on the way back to your car. Please be careful not to make a mess in the van. If you spill something let the driver know so that it can be cleaned up promptly. Our permit does not allow open containers or consumption of alcoholic beverages while being shuttled by us. You will be asked to either finish it or pour it out before boarding the shuttle.
Smoking & Tobacco Use in the Shuttle Van
There is no smoking or tobacco use in the shuttle.