Shuttle Policies

Cancellation Policy

All shuttle reservations are non-refundable. When making a reservation, you are reserving a spot for yourself and your guests, which limits available seats for others. Late or no-show reservations will not be refunded. Same-day cancellations of shuttle runs are considered canceled and cannot be applied toward another date. If you would like to transfer your reservation please do so by email at least 24 hours prior to the shuttle date.

Less than 72 hours’ notice = no refund will be issued.

72+ hours prior to the trip = 50% of the amount collected will be refunded

Please Be on Time

Times listed on the schedule page and on your confirmation email are the departure times from each location. Please arrive, and be ready to load, 15 minutes early in order to keep the shuttle on schedule. We cannot promise a seat on another run if you are late and miss your shuttle.

Running Late?

If you are running late, you may try to reach us at 530-303-2404 to see if you can get on at a different stop. We will do our best to help you out. However, if we cannot get you on at a different stop or a different run, the Cancellation Policy above applies. If you have any questions or concerns about this policy, please contact us.

Put-in Fees

If you are riding the shuttle AND we are taking your boating gear to Chili Bar, the shuttle will pick up the tab for you on your put-in fees for Chili Bar. However, if you drive to Chili Bar with your gear, drop it off, and then ride the shuttle back up to Chili Bar, YOU are responsible for your put-in fees. The shuttle paying your Chili Bar fees incentivizes you to drive less in our little valley. Park your car in Coloma and leave it there; no need to drive back and forth shuttling your gear.

If you are requesting a pick-up or drop-off at either Henningsen Lotus Park or Marshall Gold Discovery Park, you are responsible for paying the attendant your put-in fees. If you have questions about this, please contact the coordinator at 530-303-2404 or by email.

On the Shuttle

Dogs in the Shuttle Van

We love dogs, but not everyone else does. We do not shuttle dogs or other animals.

Food & Drink in the Shuttle Van

After a long day on the water, or prior to getting on the river, we understand you may want to snack on the way to put-in or back to your car. We kindly request that you do not eat or drink in the vans (except for water). Our permit does not allow open containers or consumption of alcoholic beverages while being shuttled by us. You will be asked to either finish it or pour it out before boarding the shuttle.

Smoking & Tobacco Use in the Shuttle Van

There is no smoking or tobacco use in the shuttle.

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