Frequently Asked Questions

Do you operate every day?
We operate every day that has scheduled recreational releases from the upstream hydropower facilities. Those days are determined by the water year type. This year (2024) is currently listed as “Below Normal.” During the summer, that will mean we will enjoy six days of water releases with dry Wednesdays. Please note that the final determination on water year type occurs after the final snow-pack measurement in early May. You can find additional information on our River Flows & Logistics page.
Do you have a minimum number of riders needed to operate your shuttles?
Yes, we do. In our off-season (fall through spring) we employ a 6-person minimum. From Memorial Day through Labor Day we run our 4 main shuttles (8:00 AM and 10:00 AM Chili Bar, 12:30 PM and 4:30 PM Skunk Hollow) on weekends with no minimum. We do utilize a 4-person minimum on those shuttles for all midweek dates. Please note that if we are lacking the minimum needed, we can provide a shuttle if you are willing to “guarantee” that number. For example, if you have two passengers in your group and we don’t have anyone else scheduled, you can pay the extra $10 per person for a total of $40. We will run the shuttle and reimburse you for any spots that do get filled up to your guarantee.
What types of water craft can you accommodate?
Our trailers have bays that will hold hard shell kayaks. They also have a platform above those enclosures which can accommodate rafts, sup’s, and IK’s. Depending on the number of rafts and additional gear that we have on that shuttle, you may be able to load them inflated, or we might have to deflate them. Please be accommodating with the shuttle driver’s requests.
Can I have assistance with loading my raft on the trailer?
The trailer decks are 6’ high and require careful loading. Our drivers can help by providing straps to tie down your gear, but are not available to load your gear. You should ensure that you have the ability to load your craft, or that it’s light enough to load with your group. Also, please note that you’ll need enough time to load your craft prior to the departure time, and we ask for the type and number of water craft that you are using so we can anticipate gear logistics. If we see your group has 2,3 or 4 rafts, we’ll likely get to the pick-up location at least 15 to 20 minutes before departure.
What does the “Call to request” usually mean?
We use that for shuttles that are not regularly scheduled. You can call, or email us, and let us know you’re interested. We can then determine if you’re willing to “guarantee” the minimum number, or keep your contact info and get back to you if we do get additional interest.
How many people fit in your vans?
Our vans hold 14 passengers and the driver. We also have a trailer attached to each van that can accommodate both hard-shell and inflatable kayaks, rafts (paddle or oar) and sup’s.
Can you accommodate custom or private shuttles?
Yes we can, but only with a reservation for the entire van or vans. Please contact us via email or phone to discuss your needs.
Can I take my dog or dogs (or other pets) on the shuttle?
We love dogs, but we do not shuttle dogs or other animals.
Can you pick-up or drop-off at Camp Lotus, Coloma Resort or American River Resort?
We are usually able to pick-up or drop-off at Camp Lotus, Coloma Resort or American River Resort, but we need to know about that with a special request via email and/or phone call at least 48 hours in advance. Also, since Camp Lotus is so very popular, and has very limited space in the parking area, we are only able to accommodate pick-ups for Chili Bar with a 7:45 AM departure time. Due to our regular schedule and number of riders, special request pickup locations may not be available.
How can I reach you?
Phone: (530) 303-2404
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